Question 1

How quickly can you fix my cable issues?

Accepted Answer

We offer a 2-hour response guarantee for cable repairs. Cable issues are considered high priority because they can be a safety hazard and prevent your door from operating. In most cases, our technicians arrive within 2 hours of your call and complete the repair the same day. We stock common cable sizes on our trucks, so there's rarely a need to order parts. For emergency situations outside business hours, we provide 24/7 service with the same rapid response. Call (360) 614-4977 for immediate assistance.

Question 2

What causes cable issues in garage doors?

Accepted Answer

Garage door cables can fail for several reasons. The most common cause is normal wear and tear—cables are under tremendous tension and flex thousands of times over their lifespan. Rust and corrosion from humidity (common in the Pacific Northwest) weakens cable strands. Improper spring tension puts extra stress on cables. Misaligned tracks cause uneven wear. Debris in the drum can fray cables. Rarely, manufacturing defects cause premature failure. Regular maintenance helps identify cable wear before complete failure. Our technicians at Garage Door Monroe inspect cables during every service call and can replace them preventatively if we notice significant wear.

Question 3

Do you offer financing for new fiberglass door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment in your home. We offer several financing options to make premium fiberglass doors accessible to every homeowner. Options include: 12-month same-as-cash financing for qualified buyers, low monthly payment plans with terms up to 60 months, and special promotional rates for veterans and seniors. Our fiberglass doors come with our 3-Year warranty on parts and labor, making them an excellent long-term value. Contact us at (360) 614-4977 to discuss financing options and get a free estimate for your new door installation.

Question 4

What is your service area?

Accepted Answer

We proudly serve Monroe, Everett, Lynnwood, Bothell, Woodinville, Redmond, Bellevue, Seattle, Mukilteo, Mill Creek, Edmonds, and surrounding communities throughout the greater Puget Sound region. Our headquarters is in Monroe, and we guarantee 2-hour response times throughout our service area.

Question 5

What warranty do you offer?

Accepted Answer

We provide a comprehensive 3-Year warranty on all parts and labor. This means if anything goes wrong with our work within 3 years, we'll fix it at no additional cost. Our warranty is one of the best in the industry and reflects our confidence in our workmanship. We also honor all manufacturer warranties on doors and openers.

Question 6

Are you licensed and insured?

Accepted Answer

Yes, Garage Door Monroe is fully licensed, bonded, and insured. We carry comprehensive liability insurance and workers' compensation for all our technicians. This protects you and your property during any service call. We're also EPA Certified and OSHA Compliant, ensuring we meet all safety and environmental standards.

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